How to Contact Your Customer Success Manager (CSM)

Your TrueContext Customer Success Manager (CSM) can answer your TrueContext inquiries which could include, but is not limited to: 

• Use case consultation and finding other ways TrueContext can help your organization
• Confirming and updating details on your TrueContext account(s)
• Billing and licensing-related inquiries
• Ensuring Support-related issues are progressing rapidly

If you already know the contact details for your CSM, please reach out to them directly. Otherwise, to contact the Customer Success department, please include the following information in an email to success@truecontext.com (link opens in the default mailing app) and you should receive a reply within two (2) business days: 

Question/Query:

Priority for this request:

Customer Name:

Other relevant details:

If you have any issues with receiving a reply from our Customer Success Department, please contact TrueContext Support with the above information. A Support representative will ensure that the Customer Success Department is aware of your request and that you receive a reply in a timely manner.