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This feature is available on all current tiers.
We're proud to release a new work management feature: Changing the assignment of a dispatched record.
Flexible Assignment for Dispatched Records
Admins can now reassign a dispatched record to a different user if the original assignee is unable to complete the task. This feature is available for records in the following statuses:
- In Progress (Dispatching)
- In Progress (Dispatched)
- Dispatch Declined
Streamlined Workflow Management
This improvement significantly enhances team workload management by eliminating the need to delete and recreate records for reassignment. Instead, admins can quickly redirect tasks to available team members, saving valuable time and maintaining workflow efficiency.
API Endpoint
You can use the following API endpoint to send dispatched records to a different user (Advanced and Enterprise tiers only).
Documentation
For detailed instructions on using this new feature, please consult our comprehensive Product Documentation: Send a Dispatched Record to a Different User.
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