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Question

Why am I not receiving a password reset email after I entered my email into the "Lost Password?" field on the Pronto Forms website?

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 Answer

If you are not receiving the reset email after you filled out the lost password field, your company may be using SSO (Single Sign On). This means Pronto Forms cannot reset the password and you will need to contact the help desk for your company, or the Administrator of the account. If you do not know who these contacts are please reach out to support with your company name or username and we can help you get in contact with the right person.

Another reason this password reset email may not be coming through is your email could have ended up on our suppression list. Please contact support so they can check the suppression list to see if your email is on the list - so that it can be removed. 

Visit the ProntoForms Documentation Portal to find out more about account access with SSO.

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