Question

I am converting my Forms from V1 to V2 and my Custom Document as well as Advanced Analytics did not convert over with the Form and I am not seeing the option to copy it. What do I do next?

Answer

Due to changes in the back-end with V1 to V2 Forms, there is not a way to convert your Advanced Analytics or Custom Document. This is a task that must be done by our Professional Services Team. Please contact your Account Manager if you are trying to move your Forms from V1 to V2 and they contain Advanced Analytics or a Custom Document. They will need to schedule a call with your Teams Admin to ensure this is done quickly and efficiently.

If you do not know who your Account Manager is please contact Support at support@prontoforms.com and we will connect you with the correct individual.