Question

Why is a User on my Team showing the following message when viewing their profile on Portal and how can I fix this?

User access revoked (User Billing is Suspended)

Answer

Please see the list below for reasons this may be occurring: 

• Payment issue (such as an expired card being processed for a payment, or a declined payment) 
• Licenses have been removed which directly affected this account
• Team has been Suspended or removed
• Your Teams Trial period is over

For any of the above reasons please contact either Support at support@prontoforms.com or your Customer Success Manager to look into this for you.