1. Navigate to the Support Portal and log in with your TrueContext username and password

2. Once logged in, select Submit a Request and supply the following:

1. Subject(Summary):

   - Provide a short description of the problem (e.g. the issue followed by an error message)

2. Description (Body):

   - Reference the Technical Support Handbook for information on what to include when submitting a request (see section "Define the problem and gather background information")

3. Priority:

   - Reference the Technical Support Handbook for severity level definitions (see section "Determine the severity level")

4. Attachment(s):

   - Upload log files, screenshots or any other relevant files

3. Select Submit

Email

Send emails to support@truecontext.com (TrueContext).

1. Subject(Summary and Priority):

   - Provide a short description of the problem (e.g. the issue followed by an error message)

   - Optionally include the severity level as the first word in the email subject (e.g. HIGH). Reference the Technical Support Handbook for severity level definitions (see section "Determine the severity level").

2. Description(Body):

   - Reference the Technical Support Handbook for information on what to include when submitting a request (see section "Define the problem and gather background information")

3. Attachment(s):

   - Include log files, screenshots or any other relevant files

Phone

If creating a ticket via the Support Portal or email is not an option, please call Truecontext at +1-888-762-7472. Reference the Technical Support Handbook for hours of operation (see section "Support Center hours").

Related Links

• A form is "stuck" in my Outbox. What do I do?
• How-To: Send Logs to Support