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How-To: Send Logs to Support

  • Updated

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Some errors will require users to send logs from their mobile app. This can be done in app Settings.

Note: Please only send logs when they are requested by support personnel.

Send Logs

Before sending logs to support, you must have a Support Ticket Number. This will be supplied to you by your contact at ProntoForms support.

  1. Access app Settings.

    iOS

    Android

    The Settings gear on the iOS app home page

    2017-03-21-Android6-8-SupportLogs01.png

  2. Select Advanced Settings (iOS) or Advanced (Android).

    iOS

    Android

    "Advanced Settings" option in the application settings

    2017-03-21-Android6-8-SupportLogs02.png

  3. Under the Diagnostics heading, select Send Logs to Support (iOS) or Send Logs (Android).

    iOS

    Android

    "Send Logs to Support" in the Advanced Settings menu

    2017-03-21-Android6-8-SupportLogs03.png
  4. Select your preferred e-mail app and outgoing address, add your Support Ticket Number to the subject line, and hit Send.

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