• About
• Change User Password in the Web Portal
• For TrueContext Admins
• For TrueContext Users and Mobile-Only Users
• Change User Password from the TrueContext App

About

All users are capable of changing their own password. Users can change their password through the TrueContext web portal at http://live.truecontext.com, or directly from their mobile device (iOS and Android Users only). TrueContext administrators also have the ability to change the user password of any member of their team from the portal.

Note: Due to password changes affecting the login credentials for both the mobile and TrueContext web portals, users who change their password will be unable to submit forms until they re-login using the correct credentials.

Change User TrueContext in the Web Portal

For TrueContext Admins:

1. From the Users & Groups drop-down in the main menu, hover over List Users.

2. Select the desired user that you wish to edit. This will bring up that user's profile.

3. Select the CHANGE PASSWORD button.

4. Enter and confirm the new Password.

5. After applying the desired changes, select Update.

For TrueContext Users & Mobile-Only Users:

Users must know their current password in order to log in and access the Change Password screen.  If you do not know your current password, contact a TrueContext Admin to change your password for you.

1. Mouse over your username in the top right corner, and select User Profile.

2. Click the CHANGE PASSWORD button.

3. Enter your Current Password and then set your New Password.

4. After applying the desired changes, click the Update button.

Change User Password from the TrueContext App

Note: This option is only available for iOS and Android users.

iOS Users

1. Open the TrueContext app and enter your TrueContext Settings (the gear icon on the Forms/Inbox screens).

2. Under Account, select Account Details.

3. Press the Change Password button.

4. Enter your current password and the new password.

Android Users

1. Open the TrueContext app and enter your TrueContext Settings through the menu button (location varies by device).

2. Under Account, select Account Details.

3. Press the Change Password button.

4. Enter your current password and the new password.

Visit the TrueContext Documentation Portal to find out more about user accounts.