Provide a short description of the problem (e.g. the error message)
Reference the following Technical Support Handbook link for information on what to include when submitting a request: https://www.truecontext.com/wp-content/uploads/2023/11/TrueContext-Support-Handbook.pdf (see "1.2 Define the problem and gather background information")
Reference the following Technical Support Handbook link for severity level definitions: https://www.truecontext.com/wp-content/uploads/2023/11/TrueContext-Support-Handbook.pdf (see "1.4 Determine the severity level")
